First, we agree on a specific detail.
The application does not mean consent to the purchase. Prior to the purchase, VIN/OEM, condition, kit composition, photos of the selected offer and comments are recorded. If the client has given an inaccurate number or changed the list, the compatibility is checked again. Installation and coding are discussed with the customer service prior to payment.
Understandable estimates
There is no minimum order value. B&G PARTS commission – 10% of the value of the spare parts themselves from the supplier; delivery, packaging and customs payments are not included in the commission base. Estimates should show these costs separately, the currency and the point of transfer. A change in price or composition requires re-negotiation.
Limits of verification
Photo, visual inspection and reconciliation of markings are not equal to the test unit under load. For each proposal, we specify which checks have been carried out and which are not available. If there are traces of repairs, incomplete kit or untested features, these should be considered before a purchase decision. Guarantee obligations of a particular supplier are agreed separately.
Payment and confirmation
Before transferring money, request confirmation of the agreed order, the recipient of the payment, details, destination and composition of services. Save the correspondence, invoice and confirmation of payment. Do not transfer money to the changed details without re-checking through the known contact of B&G PARTS on the site.
Cancellation or change of order
Check the possibility of cancellation before the ransom. After payment to the supplier, refunds and replacements depend on the terms of the particular transaction, the condition of the part, and the services actually performed. We do not promise universal free refunds: the opportunity, costs and procedures must be fixed before purchase. If the expectation of price or time has changed, we first discuss a new option.
Packaging, delivery and transfer
For optics, body and assemblies need different protection. Before sending, agree on the method of packing, the carrier, the point of receipt and insurance, if available. Status photos and packaging help to compare shipped and received cargo. The terms of the carrier and customs clearance are confirmed for a specific route.
Damage on delivery
If there is visible damage to the package, remove the condition before opening and ask the carrier to record the damage in their documents. Save packaging, transport documents and video unpacking. Please inform B&G PARTS of the order number, date of receipt and description of the problem. The terms and procedure of application are specified by the carrier and insurance conditions; it is better not to postpone the application.
Mismatch or malfunction
Check the actual marking and configuration with the agreed ones. Do not set up or disassemble a controversial detail before discussion: this can make it difficult to figure out the cause. In case of malfunction, the conclusion of the service, diagnostic errors and photos are useful. Liability is determined by cause, evidence and agreed terms, and a decision is not promised in advance without fact-checking.
How to turn
Send WhatsApp the order number or date agreed by VIN/OEM, photo of the received part, packaging and description of the discrepancy. Specify the desired solution. This information makes it possible to separate the selection error, the missing element, the defect and the transport damage. Before payment, we can discuss this procedure on your specific order.
Detailed acceptance instructions · Prepare an application · View the structure of payment